A Customer Profile is a fundamental concept in the banking industry that refers to the collection of information about an individual that helps financial institutions understand and manage their financial needs.
To facilitate the understanding of the Customer Profile, we typically divide the data in three main parts:
Most of the information contained in the customer Profile si built using pre-defined catalogs, this section of our documentation list all of the catalog endpoints you will need in order to complete a customer profile.
🧔 Who is the customer?
The first part of the Customer Profile includes demographic data like the customer's name, type of ID, ID number, country of birth, and country of residence. This information is critical for the Know Your Customer (KYC) process, which is a regulatory requirement that helps LAFISE prevent fraud, money laundering, and other financial crimes.
The information contained in this section of the Customer Profile is listed below:
- Customer Name (Divided into four fields: First Name, Middle Name, Last Name and Mothers Lastname)
- Document Type (Catalog). The ID type used to start the relationship with LAFISE this can incluide Passport, National ID, etc.
- Document Number. The customer ID Number.
- Document Expiration Date. The expiration date of the identification document.
- Marital Status (Catalog). The personal status of the customer in relation to the marriage laws or customs of the country they live in.
- Country of Birth (Catalog). The country where the customer was born.
- Country of Residence (Catalog). The country where the customer resides.
- Nationality (Catalog). The country where the customer is a national of.
📧 How do we contact the customer?
The second part of the Customer Profile includes information on how to contact the customer, such as email, phone number, and local address. This information helps LAFISE to keep in touch with our customers, which is crucial for providing excellent customer service and resolving any issues that may arise.
The information contained in this section of the Customer Profile is listed below:
- Cellphone. The customer personal phone number.
- Email Address. The customer personal email address.
- Home Address. The address for the house where the customer resides.
- Geographic Location (Catalog) The region where the Address is located, this can be a State and City or Departamento and Municipio depending on the country where the customer is trying to start a relationship with LAFISE.
🏭 Where does the customer work?
The third part of the Customer Profile includes details about the customer's occupation, economic sector of their employer, and job title. This information is essential for financial institutions to understand their customer's financial needs and offer appropriate financial products and services.
- Economic Activity (Catalog). Stores the current employment status of the customer, such as Paid Worker, Retired, Student, Housewife, or Business Owner.
- Sector (Catalog). If the customer has a job, this field documents the economic sector where the customer works in, this can be Public Sector, Government, NGO, Etc.
- Occupation (Catalog). Stores the profesion of the customer.
- Workplace. The company where the customer works
- Industry (Catalog). The industry where the customer's workplace is in.
- Title (Catalog). The title for the job the customer does at its workplace.
- Workplace Phone. The phone number for the customer's workplace.
- Workplace Email. The customer's workplace email address.
- Workplace Address. The customer's workplace address.
In summary, a Customer Profile is a comprehensive collection of information about a customer that financial institutions use to understand and manage their financial needs. It is a critical component of the KYC process and helps financial institutions offer excellent customer service while complying with regulatory requirements.